Refund policy

Return & Refund Policy

At Ranea, we want you to genuinely love what you ordered. ♡

Because jewellery is personal and each order is packed especially for you, we keep our return and exchange process simple and clear.

1. Returns & Exchanges

We currently accept returns or exchanges only in cases where:

You received the wrong product.
Your product arrived damaged or defective.
There is an issue with the product that was present when you received your order.

For any eligible issue, please contact us within 48 hours of delivery.

Requests made after this period may not be eligible for a return or exchange.

2. Unboxing Video

For damaged, incorrect, or defective orders, an unboxing video is required.

Please record the opening of your package from the moment the sealed parcel is visible until the product has been completely checked.

The video should clearly show:

The outer packaging.
The package being opened.
The product received.
Any visible damage or issue.

This helps us verify what happened during delivery and process your request fairly.

3. Product Condition

Products must be returned in the condition in which they were received.

Items that have been:

Worn
Used
Damaged after delivery
Altered
Scratched through use
Returned without the original packaging

may not be eligible for a return or exchange.

4. Wrong Product Received

If you receive a product different from what you ordered, please contact us within 48 hours of delivery with:

Your order number
Clear photos/videos of the product
An unboxing video
A short description of the issue

Once verified, we'll help arrange the appropriate replacement or resolution.

5. Damaged or Defective Product

If your jewellery arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery.

We'll review the photos/video and, if the issue is confirmed, provide an appropriate resolution such as a replacement or refund.

6. Refunds

If your order is approved for a refund, the refund will be processed to the original payment method, where applicable.

Refund processing time may depend on the payment provider or bank.

Shipping charges, where applicable, may not be refundable unless the issue was caused by an error on our part.

7. Change of Mind

We currently do not accept returns simply because you changed your mind, ordered the wrong item, or no longer want the product.

Please check the product details carefully before placing your order.

If you're unsure about a product, feel free to contact us before ordering — we're happy to help you choose. ♡

8. Sale & Promotional Orders

Products purchased during special promotions, clearance sales, or other promotional offers may have different return or exchange conditions.

Any special conditions will be communicated during the promotion or at the time of purchase.

9. How to Contact Us

If there's something wrong with your order, don't worry — just reach out to us.

Please include:

Order number:
Name:
Issue:
Photos/videos: