What is RTO?
RTO means Return to Origin.
It happens when an order cannot be delivered to the customer and the parcel is sent back to Ranea.
We know nobody wants their little Ranea package making a return trip, so here's exactly what happens. ♡
When can an order become RTO?
An order may become RTO because of things such as:
- Incorrect or incomplete delivery address
- Customer being unavailable during delivery
- Repeated unsuccessful delivery attempts
- Refusal to accept the parcel
- Other delivery issues attributable to the customer
If the RTO happens because of you
If an order is returned to us because of a customer-side issue, the applicable shipping and/or RTO charges incurred for the order may be deducted from the amount paid.
The remaining eligible amount will then be refunded to the customer.
For example:
Amount paid: ₹499
Applicable RTO/shipping charges: ₹80
Refund: ₹419
The actual deduction will depend on the charges incurred for that particular shipment.
If the problem is on our side
If the RTO happens because of an issue from Ranea's side, such as an incorrect address being provided by us, an incorrect product being dispatched, or another issue attributable to Ranea, we will handle the matter ourselves.
You won't be unfairly charged for an issue caused by us. ♡
What happens after an RTO?
Once the parcel reaches us, we'll review the order and the reason for the return.
If a refund is applicable, the eligible amount will be processed to the original payment method.
Refund processing time may vary depending on the payment provider or bank.
Want the order again?
If your order has returned to us and you'd still like the products, you can contact us.
We'll help you with the next steps depending on the situation.
Please double-check your address ♡
Before placing your order, please make sure your:
- Name
- House/flat number
- Street/locality
- City
- State
- PIN code
- Phone number
are correct.
A few extra seconds at checkout can save your jewellery from taking an unnecessary trip back to us. 🥹
Need help?
If you believe your order was incorrectly marked as RTO, or you think the issue wasn't caused by you, please contact us.
ranea@ranea.in
ranea.keychain@gmail.com
Please include your order number so we can look into it properly.
Ranea
Little pieces. Meaningful moments.
With love, Ranea ♡